Setting up the Microsoft 365 App

Install the deskONE Microsoft 365 App in your organizational app-store to enable your employees to use deskONE directly inside Teams, Outlook and the Office App.

Microsoft provides various ways for publishing an app in your organizational app-store. This documentation focuses on the most basic way. Please note that you need Microsoft Teams administration privileges to do this.

If you do not have Microsoft Teams administration privileges you can either:

1. (If possible) submit the app package to your system administrator for their approval.
2. Or you can directly send him the app package for publishing.

For detailed information on managing apps, please refer to the official Microsoft documentation.

Installation of the Microsoft 365 app package

1. Download the app package (zip file) from deskONE.
2. Open the Microsoft Teams Admin Center to manage your apps.
3. Here you can upload a new app - follow the instructions.
4. You have to upload the entire zip file, which was downloaded before.
5. The deskONE app is now added to your organizational app-store and your employees will find it in the Microsoft applications in the category “Built for your org”.
   • Be aware that it might take up to 24 hours to fully distribute the app.

What’s next?

Maybe you need to distribute the deskONE app only to certain users in your organization. Microsoft provides ways to restrict the access to an app for users and groups as well as further administrative settings. For these configurations, please refer to the official Microsoft documentation.

Update the Microsoft 365 app package

Do I have to update the app package?

• Compare your installed version with the latest available version of the app.
  • You can view the latest available version on the download page.
  • You can view your installed version either in the Microsoft Teams Admin Center or in the information section of the app directly within Teams, Outlook and the Office App.
• If the versions differ, continue to maintain full functionality for your employees:

1. Download the new version of the app package (zip file) from deskONE.
2. Open the Microsoft Teams Admin Center to manage your apps.
3. Search for deskONE in your apps and select it.
4. At the top of the app details page, you have the option to upload a new version – follow the instructions.
5. You have to upload the entire zip file, which was downloaded before.
6. The new version of the deskONE app will now be distributed in your organization. Your employees will automatically receive the new version within 24 hours.

Delete the Microsoft 365 app package

1. Open the Microsoft Teams Admin Center to manage your apps.
2. Search for deskONE in your apps and select it.
3. At the top of the app details page, you have the option to delete the app.