Privacy Policy
Updated: March 23, 2023
Download: AV-Vertrag (Data Processing Agreement) – only available in German
Information about the collection of personal data
This is to inform you about the collection of personal data when using the deskONE web application available on “https://deskone.de”. The controller as per Art. 4 (7) GDPR is mediaDIALOG Gesellschaft für Softwareentwicklung mbH (for contact data, please go to Legal Notice)
When contacting us by e-mail or via a contact form, we will store the data you provide (your e-mail address and, if applicable, your name and telephone number) to process your request. The data collected in this context will be deleted once storage is no longer required or, if legal storage requirements apply, processing of such data will be restricted.
In the event that we use third-party service providers to offer certain services to you or want to use your data for marketing purposes, please find the relevant information on the respective processes below.
Informational use of web application including trial account
If you use our web application for informational purposes only, we process the personal data that your browser and you as the user transmit to our server. If you want to obtain information about our web application, we collect the following data, which is technically required to show you the web application and to ensure its stability and safety (subject to Art. 6.1 (f) GDPR):
- IP address
- Date and time of inquiry
- Time zone difference to Greenwich Mean Time (GMT)
- Content of inquiry (specific page)
- Access status/HTTP status code
- Data volume transmitted in each case
- Browser
- Operating system and its interface
- Mail address
- Name, first name (if entered)
- Booking data in the trial account
- Site plans to be uploaded
Use of web application with subscription
If you subscribe to any services offered on the web application, additional data, the processing of which you will agree on, will be collected in order to ensure the functionality of the web application:
- Name
- Name of company
- Address data
- Contact data
- Credit card data for billing
- VAT ID/VAT no.
- Site plans
- Booking data
This data is passed on to the following service providers, depending on its use, in order to carry out the functions you have requested: OKTA (identification provider), Chargebee (subscription management), Stripe (payment service provider), SendGrid (mail sender), DG-I (hosting), Microsoft (SSO authentication, connection to room mailboxes), ProductFruits (HelpCenter), Gravatar (avatars).
Contacting via e-mail or phone
There are two ways for visitors to our web application to contact us: by phone or e-mail. Either way, we will process the data you provide (e.g., your name, contact data, your request) to respond to your inquiry. The data collected in this context will be deleted when we no longer need it to fulfill your request. This type of data processing is subject to Art. 6.1 (b) GDPR.
Your rights
You have the following rights with respect to your personal data collected by us:
- Right of information and access to your personal data
- Right of rectification or erasure
- Right of restriction of processing
- Right to object to data processing
- Right to data portability