Administration View

The administrator view gives you an insight into all bookings made by the user of your choice. You can both edit and delete these. However, the anonymization function is crucial here. For example, if an employee leaves the company, this function can be used to anonymize all past appointments and delete all future appointments. This means that the user statistics remain unaltered.

Activate the administrator view under "bookings" --> Booking administration

There are two points to note here:

1. External bookings:

If a user books a workstation linked to a room mailbox (setting up a Graph API) via Outlook, this is imported into deskONE. Such bookings can only be edited or deleted in Outlook. All changes made in deskONE to such an appointment are then overwritten by Outlook.

2. person search:

This is because this person has made bookings directly via deskONE, but has also created appointments via Outlook. As described above, these Outlook appointments were made with a workstation or meeting room linked to a room mailbox, i.e. external bookings. 
One name entry is therefore linked to the deskONE bookings, the other to the external Outlook appointments.